by Zanette Phillips | Aug 21, 2018
Policies and procedures for the Effective Debt Collection Strategies course. The Course includes the Complaints Policy, the Customer Credit Policy and the Terms of Trade Policy
by Zanette Phillips | Aug 21, 2018
The purpose of the Phone Script is to enable people to think about what to say to a customer to get them to pay now. A step by step guide in how to use a phone script plus how to handle customer excuses, how to cope with customers with cash flow problems and meetings...
by Zanette Phillips | Aug 21, 2018
The purpose of the Terms of Trade Policy is to define the terms of trade to give to a customer and the circumstances when payment of the sale is expected to be received.
by Zanette Phillips | Aug 21, 2018
The purpose of this policy is to define who a business will give credit to and the process of determining the customer is creditworthy
by Zanette Phillips | Aug 21, 2018
Step by step guidance to preparing a complaints policy with procedures
