Biz Skills Online Video Lecture Courses



The first step to embracing digital literacy is to learn how to understand and use a computer and an operating system such as Windows.

Digital literacy means having the skills you need to live, learn, and work in a society where communication and access to information is increasingly through digital technologies like internet platforms, social media, and mobile devices. 

The course design is interactive lecture video and the format allows the student to learn through demonstration and practice. 

The skill is described and demonstrated and then the student is asked to stop the video and complete a task or exercise.  This process occurs throughout the course.  The student can replay the video as many times as needed to feel confident that they have understood the information

Basic Computer and Windows Skills

This course is not just for first time users of a computer.  It is also for people who know the basics but want to learn more about how their computers function, plus the Windows software features

Touch typing is a quick and efficient way to type using all your fingers on the keyboard and typing without looking at the keys. Learning this skill is not difficult.  It just requires practice.    

Responding to Customer Complaints

The course teaches basic skills to produce documents for letters, reports and marketing materials with graphics and a wide variety of formatting and design options

Phone Script

If you don’t have Word installed on your computer but you have Windows, then WordPad is a great alternative to create basic documents for your letters and resumés.


Whether you run your business from home, online, or out of a commercial office, your customers are vital to your success. Loyal customers are those who come back to purchase from your business again. Not only can they help you increase your profits, they also often generate positive word of mouth, which can be an effective marketing tool. Generating and keeping loyal customers is a priority for any business

Customer Credit Policy to manage cash flow

The Responding to Customer Complaints course is about the communication skills needed when responding to a customer complaint, not about solving the problem.  The course describes the skills required to maintain good customer relationships during the complaint process.


Some businesses offer credit to gain a competitive advantage in their market. Balancing the potential for increased sales with the risk of reduced cash flow is an important part of managing risk in your business.

Being consistent when chasing debtors will help you to recover debts while maintaining good customer relationships.


Debtors Ledger Management to manage cash flow

What are the essential skills required to effectively collect outstanding customer debt?  How can a small business owner deal with customer excuses?  Learn these skills and more in the Effective Debt Collection Strategies Course.

How to proactively control all the aspects of giving your customer credit.  Manage cash flow and accounts receivables effectively.  The Debtor’s Ledger Management Course provides strategies to achieve this and more.

Responding to Customer Complaints

Well written Policies and Procedures assist managers to inspire employees to understand their roles and responsibilities.  The Policies and Procedures Course complements your accounts receivable strategies.

Phone Script

Phoning for outstanding payments confidently and responding to customer excuses can be difficult for some people.  The Phone Script provides advice to prolong the conversation with the goal of a commitment for payment


If individual policies are all you need in your business, then these Single Policy courses can provide a step by step guidance in creating policies with procedures.

Complaints Policy

Every business needs a complaints policy, but policies and procedures are not easy to write.  The Complaints Policy Course’s step by step guide for creating the complaints policy, makes the task easier.

Customer Credit Policy to manage cash flow

Do you want a strategy that defines who is given credit, and how to assess the customer for reliability to pay?  Then the Customer Credit Policy Course is a step by step guide to create that policy.

Terms of Trade Policy to manage cash flow

How do you effectively advise your customer when you expect them to pay?  By creating the Terms of Trade Policy, so your customers know you are serious about the credit you provide.

Ahmed Odeh from Dubai, UAE, said: “I have benefited more from your course material than I anywhere else on Google”.

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