Debt Collection Policies and Procedures

$110.00 inc GST


  • Online video lecture course
  • 13 lectures
  • Course duration: 1 hour
  • Skill level: Intermediate
  • Certificate of Completion
SKU: 1-DCPP01 Category:


Debt Collection Policies and Procedures Course

Do you have policies and procedures in your business that employees actually refer to?  Wouldn’t you like a way to make sure all your employees could be trained and guided in their decision making in the way you want your business to be run?   Policies and procedures are the strategic link between the business vision and its day-to-day operations.  Well written business policies and procedures allow employees to clearly understand their roles and responsibilities within predefined limits.  The Debt Collection Policies and Procedures course offers a step-by-step guide to create a set of unique policies and procedures to complement the Effective Debt Collection Strategies Course.

QLD Government Business Website link – advice on Policies and Procedures

Skill Level: Intermediate.   Having some knowledge of bookkeeping and policies and procedures would be an advantage

Course topics include:

  • Why policies and procedures are important to your business
  • A description of all the essential criteria to create a readable document such as tone and language
  • Step-by-step guide in creating five policies with their procedures
  • A discussion about the importance of policy training for all your employees

Downloads in the course:

  • Transcript of the lecture with each video
  • Example templates of all three policies
  • 3 flowcharts for complaints policy
  • Other templates

What will you learn in this course

You will learn the basic skills required to create a unique policy document suitable for your business

  • Tone and language required in the document
  • The structure of a policy to enhance its readability
  • What is essential to add in
  • And what you should leave out

Companion Course

Effective Debt Collection Strategies

What are the essential skills required to effectively collect outstanding customer debt?  How can a small business owner deal with customer excuses?  Learn these skills and more in the Effective Debt Collection Strategies Course.


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