Resources
Office Procedures Assessment Questionnaire
This assessment questionnaire has been prepared to facilitate the evaluation of your business systems and procedures, specifically those related to effective management of the debtor’s ledger and control of customer debt.
Spreadsheets and Graphics from the Book
Larger versions of the spreadsheets and other images in the book.
Appendix 1
Additional Documents and Templates for the book.
Appendix 2
Policies and Procedures Templates for the book.
ACCC Debt Collection Guidelines
The ACCC have issued guidelines for anyone who give credit to customers or who collects customer debt on the behalf of others. The guidelines do not just apply to debt collectors but also to business owners. This link will enable you to download the current version of the document from the ACCC website.
Consumer Guarantees - A Guide for Consumers
Under the Australian Consumer Law, when you buy products and service they come with automatic guarantees that they will work and do what you asked for. If you buy something that isn’t right, you have consumer rights. (Source: ACCC). This link will take you to the ACCC website where you can download the latest version of the document.
Australian Privacy Principles guidelines
The Australian Information Commissioner1 issues these Australian Privacy Principles guidelines (APP guidelines) under s 28(1) of the Privacy Act 1988 (Privacy Act).2 These guidelines are not a legislative instrument (s 28(4)). (Source: Office of the Australian Information Commissioner). This link will enable you to download the latest version of the document from the OAIC website.