What’s in the book

• Discover how to teach your customers to pay on time.
• Understand why customers do not pay.
• Assess your office procedures for inefficiencies with the Office Procedures Assessment Questionnaire.
• Learn the cost of maintaining a debtor’s ledger in labour, interest and writing off a sale.
• Find out how to calculate the number of sales you would need to offset sales write-offs.
• Discover how to considerably reduce your current outstanding debt.
• Learn a new strategy to keep your debtors under control.
• Learn the effects and risks of continuing to give credit when your customer avoids paying the current debt.
• Consider whether your business can afford to run a debtor’s ledger.
• Discover the challenges some businesses have extending credit, when not giving credit may not be an option.
• Understand that offering early payment discounts might not benefit your business due to the impact to your net profit.
• Assess if the Customer Complaint Communications Skills mini-course could benefit your business.
• Try the phone script for help with confidence and payment-related questions to secure payments.
• Learn how to recognise when a customer has cash flow problems and what can you do about it.
• Learn a step-by-step method of how to create policies with procedures.

Click on the e-book in Amazon to read a sample of the book >>