Lecture 14: Complaints Policy

by Zanette Phillips | Sep 18, 2016

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Debtors Ledger Management

Module 1	Introduction	-
Unit 1	Overview of Debtor's Ledger Management course
Unit 2	Lecture 1: Introduction to Debtor's Ledger Management
Unit 3	Lecture 2: What will you get from this course?
Unit 4	Lecture 3: Why Don't Customers pay?
Module 2	Cost of Running a Ledger	-
Unit 1	Lecture 4: The Interest Cost
Unit 2	Lecture 5: The Cost in Labour
Unit 3	Lecture 6: Cost of Writing Off a Sale
Unit 4	Lecture 7: Reduce the Ledger by 50%
Unit 5	Module 2 Resources
Module 3	Office Procedure Evaluation	-
Unit 1	Lecture 8: Evaluation of Office Procedures
Unit 2	Module 3 Resources.
Module 4	Giving Credit to Your Customers	-
Unit 1	Lecture 9: How Much Customer Debt Can Your Business Carry?
Unit 2	Lecture 10: Can Your Business Finance a Debtor's Ledger?
Module 5	Policies and Procedures	-
Unit 1	Lecture 11: Why Policies and Procedures are Important in your Business
Unit 2	Lecture 12: Terms of Trade Policy
Unit 3	Lecture 13: Customer Credit Policy
Unit 4	Lecture 14: Complaints Policy
Unit 5	Lecture 15: Debtor's Ledger Management Policy
Unit 6	Lecture 16: Credit Policy and Management Plan
Module 6	Reduce the Current Customer Debt	-
Unit 1	Lecture 17: Strategy to Reduce the Debt
Unit 2	Module 6 Resources.
Module 7	Debtor's Ledger Management	-
Unit 1	Lecture 18: Strategy to Manage Future Overdue Invoices
Unit 2	Lecture 19: Customer Assessment, Account Setup & Invoicing
Unit 3	Lecture 20: Payments, Complaints and Reports
Unit 4	Lecture 21: The Overdue Invoice Strategy
Unit 5	Lecture 22: Customer Excuses
Unit 6	Lecture 23: Meetings
Unit 7	Module 7 Resources.
Module 8	The Phone Call Script	-
Unit 1	Lecture 24: Preparing for the Phone Call
Unit 2	Lecture 25: The Phone Call Script
Unit 3	Lecture 26: Cash Flow Problems
Unit 4	Module 8 Resources.
Module 9	Conclusion	-
Unit 1	Lecture 27: Conclusion
Unit 2	Module 9 Resources.