About Biz Skills:

Biz Skills was established in 2013 to assist small business owners struggling with increasing customer debt to learn proactive skills in order to manage the debtor’s ledger and reduce the risk of unpaid invoices through online video lecture courses.

The Accounts Receivable Management and Debt Collection Courses were added to Biz Skills as many business owners are so focused on operating and growing their business there was never enough time to manage the debtor’s ledger and follow up overdue payments.

In 2019 Digital Literacy courses have been added to provide basic skills courses to the wider community.

About Zanette Phillips:

Zanette Phillips is an entrepreneur, business manager, qualified trainer, speaker, author and small business owner. Her background has been in office administration and business management for over 30 years covering over 20 different industries.

Cash flow control and cost management in addition to accounting, budgeting and debt collection has been her strengths.

After completing a training qualification in 2003 she designed and delivered training courses in debt collection born out of a concern for many small business owners trying to manage their cash flow.

Zanette believed there had to be a more proactive way of approaching the problem of customers not paying their accounts by due date and founded Biz Skills in 2013 to develop courses that would deal with the whole system relating to accounts receivable including policies and procedures and good advice so the small business owner could learn proactive strategies and take control of outstanding debt.

‘Don’t Let Your Customers Run Your Business’ is Zanette Phillips’ first book which explains in a succinct way how to take control of the debtor’s ledger.

Zanette worked at TAFE Cairns campus delivering Certificate III in Business.  This experience led to seeing a need for up to date technical computer skills or digital literacy course to be available to the community.  The courses most needed are Microsoft Word and basic computer skills.

In 2019 Zanette developed lecture courses to be included in the Biz Skills website in Word, Touch Typing and Basic Computer skills.


Diploma of Accounting

Certificate IV in Training and Assessment TAE40116

Certificate IV in Small Business Management

Certificate IV in Financial Services (Bookkeeping)

Certificate IV in Quality Assurance

Certificate IV in Occupational Health and Safety

Zanette Phillips


Biz Skills online Video lecture courses are the next best way to attending face to face courses as you can see and hear your trainer.  Graphical demonstrations, transcripts and many downloads are provided.


Biz Skills offers consulting services for the successful management of your Debtor’s Ledger.  Including implementation of: Debtor’s Ledger Management Policy, Terms of Trade Policy, Customer Credit Policy and Complaints Policy


Zanette Phillips has released her ebook “Don’t Let Your Customers Run Your Business” to help businesses learn the essential strategies for successful Debtor Management.

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