by Zanette Phillips | Feb 25, 2026 | BizSkills News, Customer Credit Policy Course, Debtor's Ledger Management, Effective Debt Collection Strategies, Ledger Management Courses
Office Inefficiency When Giving Customers Credit A business owner cannot expect to successfully collect customer debt if they don’t control who they give credit to. I have compiled a list of common business inefficiency issues when providing customer credit....
by Zanette Phillips | Feb 21, 2026 | BizSkills News, Debtor's Ledger Management, Effective Debt Collection Strategies, Ledger Management Courses
Customer Excuses and How to Deal with Them There are many reasons why customers don’t pay – they can be disorganised, records not up to date, lose the invoices or bookkeeper comes once a month. Others do not control their cash flow and spend too much money or don’t...
by Zanette Phillips | Feb 19, 2026 | BizSkills News, Debtor's Ledger Management, Effective Debt Collection Strategies, Ledger Management Courses, Phone Script Course
Early Payment Discounts? Why it is Not the Best Solution. Delays in payments can create cash flow problems Delays in customer payments can quickly create cash flow pressure for small businesses. Many business owners offer credit and 30-day trading terms to secure...
by Zanette Phillips | Feb 17, 2026 | BizSkills News, Effective Debt Collection Strategies, Ledger Management Courses, Phone Script Course, Responding to Customer Complaints, Skills Courses, Training
Do Your Employees Need Training to Control Customer Debt? Hard to find good training programs There is a big push to get your employees trained in office skills these days. But when it comes to finding courses in debt collection and accounts receivable management the...
by Zanette Phillips | Feb 15, 2026 | BizSkills News, Ledger Management Courses, Policies and Procedures Course, Skills Courses, Training
Teamwork. Is everyone on the same Page? Are you and your employees on the same page to make your business great (again)? Are you all working together for one cause such as making the business successful? Are you engaging in teamwork? Do your employees know anything...
by Zanette Phillips | Feb 13, 2026 | BizSkills News, Responding to Customer Complaints, Skills Courses
Complaints! Are your Customers Giving you the Thumbs Down? Are your employees mishandling the response to a customer complaint? How many valuable customers lost through the lack of good customer service training? Can you afford to miss out on important customer...
by Zanette Phillips | Feb 10, 2026 | BizSkills News, Debtor's Ledger Management, Effective Debt Collection Strategies, Ledger Management Courses, Phone Script Course, Skills Courses
Improve Office Procedures, Efficiencies and Skills You cannot expect to successfully collect customer debt, if you or your employees lack skills and training, or you are unaware of the proper procedures. I have listed of common office inefficiencies affecting the...
by Zanette Phillips | Feb 9, 2026 | BizSkills News, Complaints Policy Course, Customer Credit Policy Course
Does Your Business Need Key Task Procedures? For peace of mind and less disruption in the management of the office, business owners should consider having a subset of key task procedures for jobs such as payroll, customer invoicing, tax and super returns, commissions...
by Zanette Phillips | Feb 7, 2026 | BizSkills News, Debtor's Ledger Management, Effective Debt Collection Strategies, Ledger Management Courses
14 Things to Reduce Risk of a Customer Not Paying Take a proactive approach when giving your customers credit The longer an invoice is outstanding the harder it is to collect and there is no point in making a sale if you don’t get paid for it. So you need to reduce...
