Effective Debt Collection Strategies Course

The Effective Debt Collection Strategies Course provides office staff and business owners a strategy to reduce the current debt and the skills to collect customer debt resulting in an efficient and effective system.  

• A strategy to reduce the current customer debt
• An overdue invoice strategy for future outstanding invoices
• A phone script and how to use it
• Ways to deal with customer excuses
• How to improve office procedures and inefficiencies

QLD Government Business website link – chasing debtors

Watch this 5 minute video to find out how you could Reduce your Ledger Balance by 50%

Effective Debt Collection Strategies has all the debt collection activities that is included in the Debtor’s Ledger Management Course but will give a limited outcome as it does not include the important customer negotiation skills required to ensure the customer understands the business terms of trade, the detailed advice in managing the ongoing ledger and the details about Policies and Procedures.

 

FREE Download   Office Procedures Assessment Tool

Companion Courses

Debt Collection Policies and Procedures

Polices and procedures can be hard to write.  The Debt Collection Policies and Procedures course’s step by step guide makes it easy and complements the Effective Debt Collection Strategies course with three policies: Complaints, Customer Credit and Terms of Trade.

Responding to Customer Complaints Course

The Responding to Customer Complaints Course is about the first response to a customer complaint, not about solving the problem.  The goal is to maintain a good customer relationship during the complaint process so the business will retain customers.

Collections Phone Script Course

Phoning for outstanding payments confidently and responding to customer excuses can be difficult for some people.  The Collections Phone Script Course provides questions and advice to prolong the conversation with the goal of getting a commitment for payment