Customer Credit Policy with Procedures Course

$82.50 inc GST


  • Online video lecture course
  • 7 lectures
  • Course duration: 1 hour
  • Skill level: Intermediate
SKU: 1-CCP01 Category:


Customer Credit Policy with Procedures Course

The Customer Credit Policy with Procedures Course is a step by step guide for setting up a customer credit policy for a business.  The purpose of the policy is to define what customers your business will provide credit to, and the process of assessing those customers for creditworthiness.  If you are not turning your receivables into cash it could affect the terms you pay your suppliers and your good relationship with them.

*** If a business owner is not prepared to evaluate the customer correctly, then credit could be given to a customer who has no intentions of paying in the first place.

QLD Government Business website link – Managing credit risk

Course Topics Include:

  • The basic criteria for writing any policy with procedures
    • includes the specific language and tone of the document
    • and the structure of the policy
  •  A step by step guide to create a unique policy with the procedures to suit your business
  •  The importance of meetings to monitor outstanding customer debt and an agenda template

Downloads in the course:

  • A list of the basic criteria for creating the document is included
  • The Customer Credit Policy template shows an example of the final document
  • A meeting agenda template is incuded for you to use or alter

Prerequisite Knowledge:

Experience in basic bookkeeping and accounts receivable would be an advantage

Why have a Customer Credit Policy?

1.  It makes good business sense

2.  It is important to minimise your risk of non-payment of invoices. That being said, there will always be a customer who cannot pay and a downturn in their business can occur after the original acceptable assessment for creditworthiness. Therefore, customers need to be monitored all the time. The only way you can eliminate the risk entirely is not to give credit at all. But if you are prepared to take the risk and provide credit to get sales, then the tighter this policy the better your outcome. The Customer Credit Policy is primarily about managing the credit you give a customer and how you monitor their creditworthiness. A business needs a policy that identifies different customers who will get different terms and conditions depending on the assessment of creditworthiness.

Companion Courses

Effective Debt Collection Strategies Course

What are the essential skills required to effectively collect outstanding customer debt?  How can a small business owner deal with customer excuses?  Learn these skills and more in the Effective Debt Collection Strategies Course.

Terms of Trade Policy Course

The purpose of having this policy is to define the terms of trade you will give a customer and the conditions of when the payment of the sale is expected to be received. Set the policy up in conjunction with the Customer Credit Policy, so they work with each other

Customer Complaints Policy Course

Every business needs a Complaints Policy, but policies and procedures are not easy to write.  The Complaints Policy Course’s step by step guide for creating a policy makes the task easier.



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